How CheckinSecure works
A flow designed so an owner or manager with no technical background can comply with SES Hospedajes from start to finish.
1. Set up your property
You add your details and connect or configure your SES profile (the entity that reports to SES.Hospedajes). You can do this for one or several properties.
2. Share the check-in link
Each property gets a unique link. Share it with your guests (WhatsApp, email, however you prefer) and they fill in their own data from their phone, before or during their stay.
3. CheckinSecure prepares the information
Before sending anything, we validate what we can check (documents, dates, required fields depending on guest type) to reduce avoidable errors.
4. Communication with SES
Depending on the mode you choose (automatic or manual), the submission is sent and processed. The status of every submission is recorded and visible in your panel.
5. If SES flags a problem
Not every error can resolve itself. Our system retries automatically when it's safe, explains clearly what to fix when you need to act -- showing exactly which data or which guest needs review, never technical SOAP/XML jargon -- and if it truly can't be resolved that way, we escalate to support.
Our model, no unrealistic promises
We don't claim every error resolves itself automatically. The real model is: automatic retry when safe → clear instructions when the owner needs to act → support when nothing else resolves it.
And if something goes wrong, we don't leave you with an error code: we explain what's happening and what you need to fix.